Introduction
At Z.Anfa Fashion, we are committed to providing you with the best possible shopping experience. To ensure transparency and fairness, please read our Return and Refund Policy carefully.
No Return, No Refund Policy
We adhere to a strict “No Return, No Refund” policy for most of our products. Once a purchase is made, we do not accept returns or offer refunds unless the product is damaged.
Damaged Products
In the unfortunate event that you receive a damaged product, we are here to assist you. To be eligible for a return and refund, you must follow the steps outlined below:
- Video Documentation: Upon receiving the damaged product, please record a video while opening the package. This video should clearly show the extent of the damage.
- Contact Us: Reach out to us within 1-2 days of receiving the damaged product. You can contact us at 6200510386 or via email at info@zanfa.in.
- Upload Video: Send the recorded video to us at the provided email address. This step is crucial for us to assess the damage accurately.
- Confirmation: Once we review the video and confirm the damage, we will initiate the return and refund process.
Exclusions
Please note that the “No Return, No Refund” policy applies to all products, except those damaged during transit. We reserve the right to reject any return or refund request that does not meet the specified criteria.
Contact Information
If you have any questions or concerns regarding our Return and Refund Policy, please feel free to contact us:
- Phone: 6200510386
- Email: info@zanfa.in
Our customer support team is ready to assist you and ensure that your shopping experience with Z.Anfa Fashion is nothing short of excellent.
Thank you for choosing Z.Anfa Fashion.
